Managed ITSM

Our team of experts focuses on service more than technology when developing ITSM solutions for any business

Why does Your business need Alibaba Software Solutions ITSM solutions?

Alibaba Software Solutions offers comprehensive IT management service solutions. Our ITSM solutions follow a structured and process-oriented approach to deliver promising solutions to the business. Our team of experts focuses on service more than technology when developing ITSM solutions for any business. The ITSM solution can boost ROI for the business providing best in class service for customer satisfaction.
Our ITSM solution covers all the ITSM Metrics you should measure starting from Cost per ticket, customer satisfaction, first-level resolution, first contact resolution, technician utilization, meantime resolve and technician job satisfaction accurately.

How to select an ITSM tool?

  • Choose the ITSM tool with self-service, knowledge management, automation, and reporting and analytics capabilities.
  • Prioritize employee experience and the customer experience because your employees are going to use the tool more. 
  • Before adopting any ITSM tool inquire about every aspect of money and time costing. As how much time it will need to update. How much it can cost financially to fully own the ITSM tool starting from training to infrastructure maintenance fees.

Our Managed ITSM Services

Complete ITSM Administration and Management

We provide end to end IT administration and management service with a common platform integration process to a shared Configuration Management Database (CMDB) solution.

Varified ITSM Processes
We provide ITSM service using varified and widely used ITIL (IT infrastructure library) processes.
Report issues and request Management
For any support related queries, you can submit a request, report issues, check the status of your open request or report and rewoke the queries.
Configuration Management
We provide simple and robust ITSM configuration. That provides one of the most strategic ITSM processes experience.
Visual Representation
We provide a Centrally manageable Configuration solution that can provide visualization representation of management.
IT Operations Monitoring
Our solution allows users to track and manage the life cycle of ITSM integrated hardware and software assets.
Transparent and automated operations
We provide fully transparent and automated ITSM and CMDB updates. Our effective ITSM solutions can enhance IT operations.

Benefits ITSM solutions of Alibaba Software Solutions  Provides

Save time
Our team of experts will handle all your tedious day-to-day tasks starting from supervising your IT infrastructure to guarding your servers so that you can concentrate on your organizational task.
Diminish your IT costs

Every organization requires basic services such as data management, data migration, server maintenance, technical support services, etc. Outsourcing all of them on your own and managing them can be troublesome. You can leave that worry for us. We can provide a cost-friendly ITSM solution that provides end-end services for your business requirements.

Technical support
Stuck anywhere with your Alibaba Software Solutions ITSM? Need support from our end? Don’t worry. Reach out to us, and our support team will be there for you 24*7 to resolve your queries.
Secure & reliable services
We provide 100% safe and secure ITSM solutions. Our solutions keep the data safe and secure the server without any chances of failure.

How to Implement ITSM Process?

When it comes to implementing ITSM in your IT organization, there is no set of rules or processes you should follow. It always depends on how it can fulfil your business requirements. You can start with implementing one or two processes and expand them to the extent the way it meets your business needs.


Our Services

Data Science

Data Science is a structured and unstructured model to extract insight from data in different forms and add value to the businesses.

Data Analytics

Data Analytics is the process to analyze data sets in order to draw conclusions about the information with specific systems & software.

Data Visualization

Data visualization can effectively expand audience understanding, resulting in successful campaigning and ROI. You can have all the information in the world.

Data Warehousing

A data warehousing services at Alibaba Software Solution allow clients to harness data and effectively derive valuable business insights. With our deep domain expertise and rich experience in data warehousing,

Data Migration

Data Migration is the process of transferring data from one storage system to another to save necessary and relevant data.

Big Data Implementation

Big Data implementation helps you to make decisions on the basis of insightful data and forecast business future.

Predictive Analytics

Advance Analytics is a tool that help you to extract more data and forecast trends, behaviours, events, and more to perform better.

IoT Analytics

IoT Analytics is an application of data analysis tools and adds value to the data to facilities by connecting with the Internet of Things.

Customer 360

Customer 360 provides data with a 360 degree view and enables you to interact and support every detail about the customer.


DevOps is a set of practices that merge IT operations and software development to deliver high quality software and improved software life cycle.

Microsoft Power BI

Microsoft Power BI is a business analytics service that provides interactive visualizations & business to create dasgboards & reports.

Qlik Sense & Qlik view

Qlik Sense & QlikView is an analytics solution and plateform to integrate data, analysis and data-driven intelligence that deliver business growth.


Industries We Are Transforming

The Transformation of industries by Big Data Analytics, Artificial Intelligence and Data Science

Banking and Finacials

Power your Data Analytics and prevent fraudulent activity and ensure data security while integreted with third party.


Power your Data Analytics and prevent fraudulent activity and ensure data security while integreted with third party.


Power your Data Analytics and prevent fraudulent activity and ensure data security while integreted with third party.

Transportation and Logistic

Power your Data Analytics and prevent fraudulent activity and ensure data security while integreted with third party.

Tools & Technology

Data Science Tools & Technologies

Case Studies

Introduce Our Projects


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Alibaba Software Solutions is one of the leading software development companies based in India and has offices in USA, UK, UAE, France, and Canada. With 10+ years of experience in the industry, Alibaba Software Solutions served more than 2,300 clients worldwide. The company has a team of 450+ highly skilled developers who works on any custom solutions using the latest technologies.

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